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Theft policy

Nino
Community Member

Hi,does Nest cam (wireless) theft policy applies to purchases from any merchant or just from Google store?

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@Nino 

This is Google Nest's policy on stolen Nest cams and doorbells:

https://support.google.com/googlenest/answer/9269698?hl=en

Nino
Community Member

Thanks,I am specifically looking about whether they cover all purchases from any retailer or just from google store online.Its not mentioned anywhere 

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @MplsCustomer and @Brad. Checking in to see if you have further concerns about your Nest camera? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Honestly, I would suggest that you reach out to Support to get the assistance you require. I am not entirely sure in my own understanding of the policy to know what to tell you. 

Best Regards, 
Brad