New updates to Google Home for camera users: new AI image detection, requested f... Read more
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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!
We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Resolved! Excluding myself from notifications
Is there a way to set up the Aware features, so I don’t get a notification when the camera sees me?
Google Home connecting to live view
When I try to view the live feed on my nest doorbell with my iPhone, it does not seem to connect but when I go the other tabs and back it works right away. Is there any way to fix this?
Broken cable on Nest Indoor Cam (wired)
Our puppy chewed through the cable on our new Nest Indoor wired Cam. It's the latest version and the cable is fixed into the main unit. Is there anyway to replace/repair it? Any help appreciated as the camera was bought to keep an eye on the troubles...
Doorbell cam
My doorbell cam is recognizing my wife and daughter as the same person, is there a way to edit the recognized faces
Resolved! Indoor/Outdoor Battery Nest Cam
This is really frustrating!! So, we have google fiber. It was all messed up and went down. A tech came today and totally fixed it. But they had to change our Google home account name and Wifi password as they reconfigured the system. So, for my nest ...
New doobell battery DOA
Nest video doorbell won't turn on, after successful installation and charged battery, it refuses to turn on, and it cannot be reset either.So he goes back to the store, first time last time and never again, visibly disappointed.
Facial recognition recognizing same person as different people
So, we just moved. I had a Nest doorbell at our last house. (We left it.) But, it didn't have this problem. The nest wired doorbell we have now, it's showing me faces it recognizes. But, it's not combining the faces. My daughters have picture after p...
Resolved! Google Door Bell (Battery)
New Google Doorbell (Battery) will.not show live video, record fine but nothing live, just says Live Video Unavailable.Have reset tried again, then done full factory reset and still the same???
Nest doorbell peeling peeling off
Nest doorbell started doing this and it's looking very bad. This was not a removable cover that's supposed to be taken out after installation. I was able to scrap off some of the peel but it looks like a design issue that the team has to look into. ...
Record nest camera activity in specified hours
How do I get camera notifications during specific hours only? For example, I want to know if someone approaches while I'm sleeping. However, I don't want to be notified all day every 10 minutes when somebody walks by the front of the house. This shou...
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