Resetting outdoor nest camera

[RGT]

I have had two outdoor nest cameras for several years now.  The last couple of years the cameras will go off-line and I have to reset everything. This time it tells me that this camera is set up on another account and I should notify the previous owner. I am the only owner. It will not let me sign on going through the steps. 

[MplsCustomer]

@RGT 

When you say "reset everything" what exactly do you mean? Usually a customer encountering what you're encountering is trying to install their camera when it is still installed on their account, or when they did a factory reset and then attempted a reinstall without first removing it from their Google Nest app.

However, with the older Google Nest Outdoor Cameras, there is no reset button, and a factory reset is performed by going to Settings | Remove device | Confirm, so I'm wondering how you got to where you are.

Our Google Nest Outdoor Cameras have only gone offline when we've had a power outage, in which case we have to unplug them for about a minute and then plug them back in for them to come back online.

[zoeuvre]

Hi folks, 

@RGT, thanks for reaching out, and I'm sorry to hear about the situation. I want to check if you managed to see the response above. Also, what is the exact message or code you are seeing on the Nest app as you try to connect your Nest Camera to it?

Please let us know if you still have questions or concerns, as we'll be willing to assist you more. 

I appreciate your help, @MplsCustomer. 

Best,

Zoe

[zoeuvre]

Hi there,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,

Zoe

[RGT · Accepted solution]

Yes.  I still need help.  I am the only owner of these two Nest  Cameras.  From time to time, I have to sign in,  Never used to be that way.  This time, it is not allowing me to reactivate my account.  I have removed the home and tried to start all over again.  When I go to add a product, it tells me this equipment is associated with another account.   Please help me.  Is there a way I can actually speak to someone in person?

[MplsCustomer]

@RGT 

As I said earlier, the most common reason a customer gets a message saying a Google Nest device is associated with another account is if they are trying to reinstall the device without having first removed it from their own account.

Once in awhile, we have to re-login to the Google Nest account.

Why would you have to reactivate your account?

If you want to contact Support, you can use the link and instructions in this post in this forum:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

Depending on your locale and the time of day, you should get phone callback, chat, and email options.

[Lance_L]

Hello RGT,

I wanted to follow up and see if you’re still in need of any help. Have you seen MplsCustomer’s last response? Let me know if you have any questions.

Thanks for the help, MplsCustomer.

Best regards,

Lance

[Lance_L]

Hey RGT,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Best regards,

Lance