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SOME Camera Notifications not showing Previews

Nudo
Community Member

I'm having sporadic issues with SOME previews not appearing in the notification field.

Attached is a screenshot as an example.

You can see that the "Side Yard Camera" has not returned a preview, while the other cameras are do.

I returned after a few minutes, to find that the preview still has not loaded.

How do we fix this?  Thanks!

Screenshot_20220615-094116_2.png

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there,

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance? If so, I would suggest that you Restart the cams that are not providing a preview. If that doesn't work, Factory Reset the device and try again.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

Nudo
Community Member

Hi Brad,

How do I restart a nest cam battery device?

 

Thank you 

 

Brad
Community Specialist
Community Specialist

@Nudo

 

If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Brad