12-07-2021 06:39 PM
I have had nest cameras for an year and have been using the nest app and loved it. I bought a new nest camera and it could only be installed in the google home app. The problem is that while my old nest cameras can be seen (live vide) in the google home app, it is missing the slide-bar which lets one scroll backwards and forwards to see the history. I see this function available on the new nest camera but not the old ones in the google home app. I can still use the nest app which works great but I don't see the new camera there. Is there a way to enable the slide bar to see the history for old (1 yr) old nest cameras in the google home app?
12-07-2021 07:31 PM
Hi Grvs, Sadly the answer is no. Google has said they have no intention of making the new cams work with the older NEST app. Despite the fact that the new cams are called "NEST"! They only thing they have said is look for enhancements in 2022 to the Google Home app. I was stunned to find this out as well when I bought the new cams a few months ago. One other big surprised is that there is no way to view the new cameras on your computer.
I ended up returning them and purchased some used previous gen cams on Ebay.
12-07-2021 09:51 PM
What a shame. Why would google make the experience worse? The nest app worked really well, and the google app even with the new cameras is a let-down. I might return them as well.
01-05-2022 02:41 PM
I'm also looking for a way to view the video from the new cams on my Mac.
01-05-2022 03:05 PM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
12-24-2021 10:15 AM
I have the same problem and it is a shame to have to use both the Nest app and now the Google Home app to see history. My only hope is that Google doesn’t make things worse by shutting down the Nest app. My camera’s are only a year old.
01-11-2022 09:47 AM
I sure hope Google does not shut down the nest app. If so I will be moving out of the Google ecosystem to something else and I am sure so will a lot of folks.
01-20-2022 12:32 PM
Hey there,
I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.
If you need anything else, please let me know.
Best Regards,
Brad.