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Scrolling history in google home app for older cameras

grvs
Community Member

I have had nest cameras for an year and have been using the nest app and loved it. I bought a new nest camera and it could only be installed in the google home app. The problem is that while my old nest cameras can be seen (live vide) in the google home app, it is missing the slide-bar which lets one scroll backwards and forwards to see the history. I see this function available on the new nest camera but not the old ones in the google home app. I can still use the nest app which works great but I don't see the new camera there. Is there a way to enable the slide bar to see the history for old (1 yr) old nest cameras in the google home app? 

7 REPLIES 7

EmptyNester
Silver Product Expert
Silver Product Expert

Hi Grvs,  Sadly the answer is no.  Google has said they have no intention of making the new cams work with the older NEST app.  Despite the fact that the new cams are called "NEST"!  They only thing they have said is look for enhancements in 2022 to the Google  Home app.  I was stunned to find this out as well when I bought the new cams a  few months ago. One other big surprised is that there is no way to view the new cameras on  your computer.  

I ended up returning them and purchased some used previous gen cams on Ebay.    

 

grvs
Community Member

What a shame. Why would google make the experience worse? The nest app worked really well, and the google app even with the new cameras is a let-down. I might return them as well.

I'm also looking for a way to view the video from the new cams on my Mac.  

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

ChewNE
Community Member

I have the same problem and it is a shame to have to use both the Nest app and now the Google Home app to see history. My only hope is that Google doesn’t make things worse by shutting down the Nest app. My camera’s are only a year old. 

grvs
Community Member

I sure hope Google does not shut down the nest app. If so I will be moving out of the Google ecosystem to something else and I am sure so will a lot of folks. 

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

  1. Open the Google Home app

Google Home app

  1. .
  2. At the top right, tap your account.
  3. Tap Feedback 

and then

  1. tap the type of device you'd like to submit feedback for.
  2. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  3. In the feedback summary, write a brief description of your issue.
  4. Be sure to check the box for Screenshot and System logs.
  5. To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best Regards,

Brad.