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Second camera too far from first, cannot join home or Nest Aware subscription

paulschreiber
Community Member
  • We have two buildings beside each other, A and B. 
  • We have four nest cameras: two outdoor cams (older model, wired) [O, P] and two indoor cams (newer model, wired) [I, J].
  • In building A, we have wifi network W and cameras O and I.
  • In building B, we have wifi network X and cameras P and J.

I set up building A with camera O and camera I.

I attempted to set up building B with camera J. Since I had existing cameras, the Google Home app wanted to use the existing cameras to "assist" the new cameras. However, since the existing cameras (O, I) are physically too far from building B, the cameras or app could not detect wifi network W or cameras O or I. Each setup attempt would time out and fail. (This was slow and painful, as you have to wait 3-5 minutes for it to time out).

Eventually, I created a second "home" in the Google Home app and set up camera J on wifi network X. 

However, because a Nest Aware subscription only covers one "home," the new camera is not included in the subscription.

Google, please fix this:

  • let me set up cameras without the "assistance" of existing nest devices
  • let me set up cameras in the same home even if they are on different wifi networks (not sure if this is a limitation, since I'm blocked on the "assistance" problem)
  • let me use the same Nest Aware subscription for two "home"s
  • speed up the setup process / let you get to the manual setup process without waiting

Nest community members reading this:

  • Do not suggest a wifi extender
  • Do not suggest buying two subscriptions
3 REPLIES 3

David_K
Platinum Product Expert
Platinum Product Expert

Yeah unfortunately, there is no feature or setting to turn off the Wifi assistance feature you describe, and the only workaround is to setup devices in different homes, but that then causes problems for Nest Aware.

I'd encourage you to also send this feedback directly to Google.

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help @David_K. We appreciate you sharing your thoughts with us and we're always looking for ways to improve. We'll take this as feedback and pass this information to our team. Let me know if I can assist you with anything else, otherwise I will be locking this thread in 24 hours.

 

Regards,

Steve

paulschreiber
Community Member

@SteveT1 Can you file a bug requesting this fix in Google's bug-tracking system? If this issue is already tracked, can you +1 it and share the bug's priority and status?