Second handed Camera 2nd gen won't connect

[ptessarollo]

Hello, I've just bought a semi used Nest camera 2nd gen and can't finish the setup. Keeps saying to move my device closer.

Then I noticed that the light goes from white after powered on to full green (static) , meaning is everything fine (still no completed setup). 

Since the camera wasn't mine and there's no factory reset button, how can I fix it and get to the blue light?

[ptessarollo]

Forgot to say its a wired indoor 2nd gen camera. 

[MplsCustomer · Accepted solution]

@ptessarollo 

These are the factory reset instructions, if you want to use them:

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-wired

[ptessarollo]

Thanks a lot! 

[janthadeus]

Hi folks,
 

Checking in — has resetting your camera to its default settings fix your camera pairing issue? Let me know if there's anything else.

Thanks for the help here, MplsCustomer.
 

Regards,

JT

[ptessarollo]

Yes it has. Tks a lot 

[janthadeus]

Hey ptessarollo,

Great, glad to hear! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

JT