Seeing previous activity on Google home for doorbell app

[Lmbr1254]

I had a technician come out and reset our doorbell after a new WiFi set up. I cannot see the previous activity on the Google home app but my husband can see it on his app. What do I have to do?

[kcruzgonzalez]

Hi Lmbr1254,

Thank you for posting in the community. I'm sorry to hear that the video history is not available after a reset on your Nest Doorbell Camera. Don't worry; I'm here to help.

It seems the technician may have factory reset your device to configure it for a new network. Unfortunately, this process erases all personalized settings, including your video history. The reason you can't view the video on your phone is likely because the technician set up the device on your phone after the reset. This process removed the device from your phone, deleting your video history.

Let me know if you have any further questions.

Regards,

Kevin