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Setup fails when asking to create a new nest network

chen_l87
Community Member

Hi,

I'm trying to connect my new 2nd gen indoor nest cam to my home.

At a certain point, the setup wizard asks if I have any additional nest devices from a list. I do not have any of those and then the wizard asks me to create a new nest network. When I click on create I just get and error message that something went wrong. I've tried to reset the camera and my nest wifi multiple times, but it's the same result.

Any ideas?

Thanks

15 REPLIES 15

omarfoudeh
Community Member

I am getting the same error , did u fix it and how?

legend11
Community Member

Same problem.

yosefrow
Community Member

Same problem here as well.

omarfoudeh
Community Member

I fixed the problem by linking it useing an iphone and it worked

Thanks this is useful info. So it sounds like it might a bug with the Android app. Sadly, I don't have an iphone and I dont want to go out to buy one just to use a simple feature of Google Home that should work.

Additionally, when I try to create a Google Home network and it fails, it sends my Google Home app in an infinite loop between creating network and failing and the only way to exit it is to close/kill Google Home.

 

yosefrow
Community Member

Another potentially useful piece of info: I run into this issue when I try to setup Home & Away routines. Previously my routines worked fine. What changed was.

1. I removed 3rd party full access for "Xiaomi TV Oneday Cast Video Device" (Got some warning about Google Home or assistant but ignored it)

2. Installed Google Nest app (couldn't setup the home sensing though as I live in a country which isn't supported by the Nest app, although it is supported by Google Home)

chen_l87
Community Member

I think it's a country support issue.
I ended up setting up and additional home with a US address and it worked. It's not ideal, but it works.

You're right! I did a similar thing 2 days ago. I created a US address to get the feature, enabled it and then changed the address back to my actual country afterwards and it still worked :). I just hope they won't remove this workaround, as I spent many hours finding this solution. 

Nice catch! I didn't think about changing the address back to my original one

Jeff
Community Specialist
Community Specialist

Hi, everyone.

Good job sorting things out with the country restrictions. Yes, regions definitely matter during setup and can introduce some issues when you're out of a supported region or in an area other than where the devices were purchased. If you're having setup issues, definitely make sure your region settings and Home address settings are in sync.

Thanks.

Hertzl
Community Member

I created a new home and skipped the address part then it worked right away. The problem must be location-based.

i totally agree. i tried adding via a new iphone. Restarting nest wifi, reset settings etc. All of the options do not work except creating a new home with no address (skip it).

janthadeus
Community Specialist
Community Specialist

Hi erictanatsg,
 

Great troubleshooting so far, I appreciate your efforts here. Let’s get this sorted — a few questions: what’s the status light of your Nest camera? How far is the camera from the router? What WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? When did the issue start? Also, how far have you gotten in pairing your camera?

 

You can also give these steps a try:

 

  1. Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.
  2. Close all the apps running in the background of your phone, reopen the Google Home app then try adding it again.
  3. Bring your phone closer to the camera within 10 to 12 inches during pairing setup.
  4. Restart your phone, turn it off for 60 seconds then turn it on.
  5. Put your mobile device on airplane mode, then turn on Bluetooth and WiFi.
  6. Try a different mobile device.
  7. If all else fails, create a new home structure as a test home. Then, add your camera.

Let me know how it goes.

 

Thanks,

JT

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT and Brad.

 

Thanks,

Archie