Should i be able to playback nest hello video?

[kb142203]

I can see my history but they are all still photos.  Should i be able to see video?  The still photos have the length of the video listed but does not play

[MplsCustomer]

@kb142203 

Do you have a Nest Aware subscription? Without one, all you get are still photos:

https://support.google.com/googlenest/answer/9681538?hl=en

[Brad]

Hi there, 

I am sorry to hear you're experiencing this. I would like to help you out, as it sounds like you may not have a Nest Aware subscription. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription. Please let me know if you need further assistance. 

Best regards,

Brad

[EmersonB]

Hi everyone,

@kb142203 It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to read the information and check the links shared above? In case you have an update, you know where to find us.

I appreciate the help Brad and MplsCustomer.

Regards,
Emerson

[EmersonB]

Hey kb142203,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson