Slow camera charging

[PhilipR]

Battery has stated to be very very slow charging 

only to 16% after 12 hours 

terrible 

Is there a solution 

[MplsCustomer]

@PhilipR 

Is the plug for your charging cord seated firmly in the bottom of your camera? Is the plug itself loose? (A few customers have reported their plug fell apart.) Is the charging cord feeding towards the FRONT of the camera? Did you dismount the camera to charge it?

[PhilipR]

Yes; No; Yes; No

[MplsCustomer]

@PhilipR 

Google Nest does not clearly document whether the battery camera should be dismounted when charging it (except in cold weather, where they recommend bringing it inside: https://support.google.com/googlenest/answer/11830989).

These Google Nest instructions imply that the camera needs to be dismounted to charge the battery:

"Don't push the tab [for the secure loop] behind the magnetic mount. The tab lets you open the loop to remove your camera for charging."

https://support.google.com/googlenest/answer/10919314

I can't find anything more explicit.

However, some posts in this forum (for example: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Recharging-a-nest-camera/m-p/384985) seem to indicate that the camera should be dismounted when recharging.

Some customers in this forum have also reported faulty charging cords/charger, and eventually got them replaced.

Our battery camera has been plugged in continuously for 2 years and remains charged, but it was set up initially as being plugged in.

[RenzJ]

Hi folks, 

@PhilipR, thanks for reaching out to us, and I'm sorry to hear about the situation. I want to check to see if you are still in need of any help. If so, please answer the following:

In all cases, it is essential to check the camera’s battery state and clean the power connectors. Use a clean, dry cotton swab to clean off any dirt buildup on the power connectors to avoid unnecessary troubleshooting. To check the battery state, follow these steps:

1. Open the Google Home app.
2. Verify that the Google account shown at the top right is the one linked to the camera. To switch accounts, ask the customer to tap their account photo or initials, then tap the drop-down arrow. Then, choose the correct account.
3. Tap Favorites or Devices.
4. Select the camera from the list of devices.
5. Tap Settings.
6. Under Device Features, tap Battery.

Also, to charge the camera optimally, use the provided cable and adapter, as slow charging happens when the cable or adapter used to charge the camera isn't compatible.

I appreciate your help,  MplsCustomer.

Best,

Renz

[williambsmithjr]

Hi Renz --

I also am having the same trouble with my Google Nest Outdoor Cameras. I have three cameras and two sets of charging cables... all of which are less than 1 year old. Here's the behavior:

• Camera depletes to 0%; I pull it off its mount to recharge.
• I plug the charging cable into the camera. It is firmly seated at both ends.
• Sometimes the camera doesn't respond at all (no sound/LED). Other times, it does respond with a chime and a pulsing white LED, but after a few minutes, the LED goes dark. Device does not recharge.
• When I can maintain the charge state (random swapping of cables), the battery does replenish, albeit very slowly. Right now, the Google Home app says it will take 48 hours for one of my cameras to recharge.

I have cleaned the terminals as recommended, but nothing seems to help.

What's going on with these?

-- Bill

[MplsCustomer]

@williambsmithjr 

We've had a battery camera for 2 years now, plugged in with the optional 10-meter power cable, and it's "Live" and charged all the time.

I've seen a few posts from customers in this forum whose 1-meter charging cord was faulty. If it were my cameras, I'd contact Support while you're within the 1-year warranty period. You can use the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[RenzJ]

Hello Bill, 

I'd like to jump in here and check if you've seen MplsCustomers' response.

Quick question: how far is your camera from your router? And when did the issue start to happen?

Please let us know if you have any additional questions.

Best,
Renz