Hi everyone,
@@khcampbell, I appreciate you posting and updating us on your efforts to address your concern. I'm sorry to hear the issue still persists. Let's see what's going on. There are a couple of other things that might affect the connectivity of your Nest Camera to the network, like parental controls or security settings on the router or configuring the thermostat not to connect to the Wi-Fi network. In this case, I am referring you to reach out to your Internet Service Provider (ISP) or router manufacturer’s website for information on how to adjust parental controls and security settings because it varies between different routers, and some ISPs have special controls for these settings. Here are the most important recommended Wi-Fi network and router settings for use with Nest products. For more details, refer to the sections below.
Enable 802.11 b/g/n if you have an 802.11 ac router.
Set your Wi-Fi router's DHCP lease time to at least 2 hours.
Turn on your router's Power Save Mode (PSM) if you have a Nest Thermostat.
Enable IPv6 if you have Nest Protect.
On your Wi-Fi router, turn on multicast if you're adding additional Nest devices.
Also, if I may ask, how far is your camera from your router?
I look forward to your response.
@GM9965, thanks for sharing the link.
Best,
Renz
