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So Many Issues with Google Nest Cam 2nd Gen Indoor / Wired

MichelleHD
Community Member

***DO NOT CLOSE THE THREAD WITHOUT MY PRIOR AUTHORIZATION*** I read for several hours and saw your support reps do this time after time before a problem was resolved, so lets just get that out of the way now.

 

First issue from my understanding is that no one can invite anyone to their home/nest with a GSuite account. Why is that? You mean to tell me that you big brain geniuses cannot get one product line to talk to another? What are the plans on fixing this problem? What's the ETA?

 

Second issue is this: Set up your camera on a computer - Google Nest Help - these directions do NOT work. They just don't. I am trying to install my camera on a Windows PC and on a Mac. This is as far as I get: The light on the front of your camera should glow blue (yellow on Dropcam), to indicate that the camera is starting up. After a moment, the light should begin to blink.

 

That part happens, beyond that no magic icon appears for me to click on nest or google home on either the Windows machine or the Mac. The device does not exist as far as both OS's are concerned. Windows Device manager does not see it and if I scan for any hardware changes or new devices it doesn't exist. I tried every USB port on both the PC and Mac there is no difference, but shockingly every other USB device known to man works, so no, it ain't either the PC or the Mac's fault. Where are the drivers? Where is the home software that this camera is supposed to be dropping on these platforms because it ain't happening chief.

 

Also, why in god's green earth would you put a disposable sticker on the front of a camera? I threw out the damned thing almost costing me the use of the camera. If you really want people to rely on a QR code, print it on the bottom of the damned camera in a spot where it cannot be easily worn off or disposed of. 

 

Please respond to questions with actual helpful replies, or this thing is getting yeeted back to you and I will be requesting a full refund through my bank. 

 

Also, thanks for taking the money for the camera out of my bank account twice. The authorization hold was FINALLY lifted after 14 business days. I was charged twice and even shared screen shots of my bank account activity with the support rep who basically told me I was lying. After I asked repeatedly for a supervisor the funds are now magically back in my account this morning.

 

Boy you guys are pathetic, honestly. Poor service, poor product descriptions and apparently poor payment gateway as well. 

 

For anyone reading this forum, AVOID THIS CAMERA, it's a literal piece of garbage.

16 REPLIES 16

BG
Silver Product Expert
Silver Product Expert

I don't think anything I can say would make you happy lol, but I feel your pain, and honestly, I have felt the same way for some time. Just a couple of things that might make your life easier in the long run.... I have a couple of G-Suite accounts (business's). I believe, because of legitimate legal reasons, Google cannot offer the same services as the personal (gmail) accounts. I can understand this, for instance, Family Sharing for Youtube TV, is  not going to work with a business GSuite account for legal reasons. Technology wise, they could make it happen (it's not "broken"), but legally, they cannot. So, some time ago, I bit the bullet and migrated my entire account from G-Suit to my personal  gmail account, and I can tell you, it is the best things I did.. No more frustration. I wrote a big article on how to do it, yes, photos, and everything, and it was all because I felt the same way you do. More things simply work better on a personal google account. I still have my G-Suite accounts, and they are awesome with the "business" features that the personal account doesn't offer.

Your second issue, I didn't know you could set up a camera on a computer. I only have 6 of the new Nest Cam Floodlights, and they only work with the Google Home App.

I TOTALLY agree with you about the QR code sticker. I threw mine away too because, even if I kept it and stuck it on paper somewhere for all 6 of them, I would probably lose that, and I still would not know which is which. I looked for the "code" on the camera that you can manually enter if you have to set it up again, and it's not even printed in black? It's like a light gray! lol I'll probably move before I have to climb up to get that code again.

As far as the money, I just bought 6 of these 2 weeks ago for $279 each and now, after my return date has expired, they just went on sale for $229! How do you think I feel?!?!?

I too am hoping things get worked out, and I really haven't seen a whole lot of helpful resolutions either. Mostly people finding out that these cameras simply aren't what they expected. Wish I could help, but I feel your pain :o(

 

MichelleHD
Community Member

First of all, I appreciate your response. The person in question I'm sending the account request to does have a personal Gmail that I can use in the place of the G-Suite. It's just not his primary email and his eyes aren't on it all of the time. I guess it's not a big deal, but I just feel like its just one more thing that makes its configuration dumb.

I was hoping to be able to use this camera as a quicky solution to access as a nannycam for my cats. Did not think it would be an issue to stream on a computer, phone, tablet, whatever. Apparently from what I'm learning you can only use the dumb google home app which is only accessible through a phone?

Why can't they put an app in the App store for Microsoft and Apple too? 

This camera is not what I expected or was hoping for at all. Now it just seems like a hassle to return and pray they even return my money after the hold fiasco when I bought it in the first place.

Just super disappointing all around. I am hoping that someone from Google sees this and responds, but I do appreciate you empathizing with me!

BG
Silver Product Expert
Silver Product Expert

I did forget to mention that Google is coming out with their web version of the Google Home App (just like the https://home.nest.com site) in 2022, so you will be able to use your computer/laptop and what things at home, but for now, all you can do is use the Google Home app on your phone.

MichelleHD
Community Member

I know I'm probably sure I know the answer, but I'll ask anyway...Any specific month in 2022? It may help me decide if it's worth my time to return it.

BG
Silver Product Expert
Silver Product Expert

lol, it's Google, probably December 30... No, I really don't know.

https://9to5google.com/2021/09/29/nest-cam-web-portal-manual-clips-google/

 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Yeah I saw your reply and I’m not accepting it and would appreciate this thread not being closed until you ACTUALLY SOLVE THE PROBLEM. 

 

Thanks. 

Brad
Community Specialist
Community Specialist

Hey folks,

 

Quick note: As a Moderator It is my duty to moderate these forums, and locking threads is part of that process. I am sorry, this process will not change. I am sorry to hear that you are all having this issue, but I think @BG stated it well, and G Suite accounts are a no-go. Try your best to migrate over to a gmail account if you can, and see if this improves your issue. 

 

Best Regards,

Brad.

MichelleHD
Community Member

Sorry. That’s not acceptable. The problem is not solved, therefore the thread should NOT be locked. 

Brad
Community Specialist
Community Specialist

@MichelleHD

 

We will continue to look into this, but I want to clarify: As a Moderator over these forums, it is my duty to lock and close threads due to inactivity, or a solution has been found. I will not do so if there is still activity, or if the issue has not been resolved. I apologize for this inconvenience, but it is part of the terms that you agreed too in order to seek assistance on these Nest Community Forums.

 

Now for this issue you are having, G Suite accounts are not allowed. You will need to use a Google account in order to set up your device. At this current time, me, I do not have any form of knowledge if G Suite accounts will be allowed at some point. I haven't the slightest clue if this will be an option I am afraid. I just wanted to be clear on that. If so, I am sure Google will let their customers know if it becomes an option.

 

As for the issues you are having with your Nest Cam (wired), I know that some community members are having similar installation issues which have been linked to iOS 15 in some way. This may not be the case with this device, but I have a hunch that may be the case. Try installing it using an Android device if you can, and see if you are able to install it then.

 

Please let me know if you have further questions, or need assistance still.

Best regards,

Brad.

MichelleHD
Community Member

Sorry no. 

this is an Apple household. I won’t be buying new gear to fix YOUR problem. Also, up until a few weeks ago I wasn’t even on iOS 15 so try again. 

Brad
Community Specialist
Community Specialist

@MichelleHD

 

I am sorry that you are not happy with my response, but at this time iOS 15 is causing some issues with installation on some Community Members devices. We are actively looking into it at this issue. You are welcome to leave your feedback with this Support form as we are still collecting this feedback. 

 

Best regards,

Brad.

MichelleHD
Community Member

And what good will that do? Clearly no one is doing anything about it. 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

Wytemike5star
Community Member

You should find someway to get the do not close my thread  *!¿note!?*(if it actually works that is) out to the public! seems like anytime I've ever found something useful on this site it not only gets locked but sometimes I've seen them completely delete the whole thread! B/c God forbid someone learn anything useful right!... I feel like I definitely needed a drop the mic emoji for the end of this👍

***you* definitely  needed!*