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Something went wrong issue with google nest cam battery

pulks2686
Community Member

‎09-04-2021 01:02 PM

hi Team,

i bought 2 pack nest cam battery pack. One camera is working other one I am not able to install. It shows in google home app a persistent error “something went wrong”. I tried all possible trouble shooting which include rebooting my phone and nest cam also I use another phone to install the cam but didn’t work. Is there a way to resolve the issue? If not can I return only one cam and seek a replacement. Please help urgently 

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Brad
Community Specialist
Community Specialist

‎10-13-2021 10:29 AM

Hi there,

 

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you. Depending on how long ago you purchased them, you can look into the Return process here. Please let me know if you have further questions, or need further assistance.

 

Best Regards,

Brad.

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