Still have not received a answer on warranty replacement, crazy response from nest but it does no

[Rick55987]

Why do we get emails we can’t respond to 

my cam is broke I need a warranty replacement 

[Brad]

Hey there,

Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. 

Best Regards,

Brad

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[aatienza]

Hey Rick55987,

Thanks for the help, Brad and Jeran.

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie