Strange clicking/popping noice

[dangli]

Hello 

My camera gives a very frequest clicking/popping sound. Specialty during low light or really dark conditions.

Occasionally it can be as much as a few times per five minute period. Very disturbing.

What is the reason for this sound and can it be disabled.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[dangli]

Resolved in the manner that I disabled the night mode. But better would be to be able to have night more on and stop the constant changes between modes.  Occassional it can be as frequent as several changes per minute. 

[Brad]

@dangli

If your cam is making a popping sound, this is not quite a normal behavior. I would contact Support to see if you are eligible for a replacement. 

Best regards,

Brad. 

[dangli]

Thank a lot, I created a case through the link you shared above. Looking forward to feedback. 

/ Regards, Daniel 

[Brad]

@dangli

I appreciate you taking the time to fill out the form! Support will reach out to you on the case, or you can also contact them directly with your case number to seek assistance. This just isn't something that I can troubleshoot with you over these forums. But I hope that the issue is figured out and resolved for your sake!

Best regards,

Brad.

[SteveT1]

Hey folks,

Appreciate the help @Brad. I'm dropping by to ensure if everything is covered here. Feel free to let us know if you still need help.

Best,
Steve

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad