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Strange icon on iPhone

Westentertainer
Community Member
1 REPLY 1

EmptyNester
Gold Product Expert
Gold Product Expert

That is a generic icon that means that the video stream is unavailable.  But beyond that I don't know how to fix it.  Are you by any chance using the doorbell in a country other than where you originally purchased it?  The reason I ask is Google says that moving a device to another county will most likely result in it having limited functionality.