Support

[Klodem]

My ring doorbell stopped communicating with the hub. Wish to have phone number so I can talk to a human at Google.

[theman1]

What hub and doorbell version do you have? Do you have the home app installed?

[Klodem]

I have the latest versions of Nest Doorbell Hello (wired) and Hub 2nd gen. I also have the Home app installed and functional. Everything was working fine when I installed those 2 units last month, however a few days ago, I noticed that when someone rings the doorbell I get a notification on my iPhone 11, IPad Pro, iPad Air and my Apple Watch, but nothing shows up on the Hub screen. I rebooted the hub, but the problem persists.  When I ask the hub to open the doorbell camera it works fine. I also have no problem viewing the camera on my iPads, iPhone, etc.

Thanks,

[theman1]

1. On your Android phone or tablet, open the Google Home app .
2. At the bottom, tap Home   Settings .
3. Under “Features”, tap Google Assistant  Personal results.
4. Edit settings for the devices in your home.

[Klodem]

I have an iPhone 11 de iPad Pro 11…

[Jake]

Hey Klodem,

Apologies for the late reply. I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

[Jake]

Hey Klodem,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

[Jake]

Hey Klodem,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Klodem,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

[theman1]

Also make sure the devices are in the same home as you can have multiple homes in the home app. Make sure you have sufficient bandwidth in your network.

[theman1]

Some network devices interfere with the nest setup. You could also try deleting the home setup and try setting it up again. It could also be a device limit on notifications.