Switched out camera, now it's missing

[Prezalter]

We replaced a broken camera but it won't show up on our account on our web page or app. How can we fix it?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Are you trying to add a new 2021 Nest Cam (battery) or Nest Doorbell (battery) to the Nest App? If you are, please understand that these new cams are not compatible with the Nest App and are only available in the Google Home App.

Best Regards, 

Brad.

[James]

Hello @Prezalter,
Just wanted to check in here to see if you were able to see Brad's response here? Did you have time to dive into the issue you are having? Please keep us posted if you need anything else.

Thanks,
James

[James]

Hey folks,
We'll go ahead and leave this thread open for another 24 hrs in case anyone else has any follow up questions or comments.

Thank you,
James

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.