6 months ago I was unable to hear the doorbell audio being played back. It sounds like it was coming through my ear piece of my phone instead of the phone's speaker. I have since then bought 3 outdoor nest Cam batteries. And with the recent android 13 update. And the Google home update. It now totally bricks my phone speakers. And audio playback is basically useless. It is so choppy and even now even lower. I just do not know what to do.
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
I’m sorry if you're still having trouble with this. No worries, we’ll sort this out — a few questions: has the doorbell been exposed to outdoor weather? Has the doorbell suffered any drops or impacts? Is the doorbell exposed to direct sunlight for extended periods of time? Also, is the doorbell in a case or housing?
Here are the troubleshooting steps you can try:
Let me know if that helps.
No the doorbells aren't what the issue is. It's using the home app on my phone's speaker . All of the cameras are fine. It's when using the home app that when trying to listen to the doorbell or any of the nest security cameras. That the audio cuts out multiple times on my phone. When using Bluetooth headphones connected to my phone the audio is fine. It's when using the home app and opening up the camera tab that it immediately starts cutting my audio out. Which then continues on to every app on my phone and as soon as I close out the home app the audio goes back to normal.
Thanks for isolating the issue here. We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep an eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Check out this link on how to file feedback.
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks for the help here, Brad and Emerson.