Terrible latency with Doorbell

[Redriver2018]

Hi all,

I’ve seen multiple posts on this topic so I’m not hopeful there will be a fix or admission from Google of a fundamental product issue, but here goes….

We receive terrible latency from the time the doorbell is physically pressed to the notification on both the Google pebbles and our IOS apps. 

I have ~60+ MBPS broadband, with a full google mesh WiFi network (4x hubs) providing excellent coverage across my property. The wired doorbell is within  10Ft of on of the mesh hubs. 

And yes, I have tried many times to reboot all systems.

It also seems to take ages to search and view historical footage. Very clunky user experience.  

I’m reaching the end of my patience so considering swapping for Amazon Ring, unless anyone has any ideas on potential fixes?

Thanks,

[Suse]

I’m also having the same problem 

[Anonymous]

Same problem but with cameras. I wish I'd bought ring...

[Lance_L]

Hello everyone,

Thank you for posting and sharing your efforts to resolve your concern. I apologize that the Nest device isn’t working properly.

A few questions: are you using an Android or iOS device? Does it happen on multiple devices? Have you tried switching from Wi-Fi to mobile data? Was the event detected and recorded in the event history?

Let’s try the steps below (trigger a notification after each step):

1. Sign in to your account on another mobile device.
2. Connect the Nest device to a different network (Wi-Fi or mobile data).

Let me know how it goes.

Best, 

Lance

[EmersonB]

Hello everybody,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information we're asking above. Also, were you able to perform the steps we're suggesting? We'd be glad to hear from you.

I appreciate the help, Lance.

Regards, 

Emerson

[Lance_L]

Hi everyone,

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns, as I will be locking this thread after 24 hours.

Thanks for the assistance, Emerson.

Best regards,

Lance