08-11-2025 09:52 AM
I've installed a new doorbell and everything works fine except the chime. It doesn't sound.
If I connect it directly to 24 volts, it sounds perfectly (the chime is fine).
I suspect the chime connector is faulty. Any solution?
08-11-2025 12:06 PM
Is your chime wired as shown in the diagram in this Help topic?
https://support.google.com/googlenest/answer/9247132
If so, you could try contacting Support:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.