cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

The chime doesn't ring when someone calls

oscarleon
Community Member
I've installed a new doorbell and everything works fine except the chime. It doesn't sound.
If I connect it directly to 24 volts, it sounds perfectly (the chime is fine).
I suspect the chime connector is faulty. Any solution?
1 REPLY 1

MplsCustomer
Bronze
Bronze

@oscarleon 

Is your chime wired as shown in the diagram in this Help topic?

https://support.google.com/googlenest/answer/9247132

If so, you could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.