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The wireless nest doorbell says events are happening outside zone when in fact they are in the zone.

Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.


Original poster: Mark 7692 


Nest doorbell is not sending me notifications when people approach the door. When I view event history it says event is outside of zone when in fact it is inside of zone. Has anyone else had this issue?


Community Specialist
Community Specialist

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far?

  • Have you tried to restart your camera?

Please let me know if you need further assistance. 

Best Regards,