05-03-2022 12:22 PM - edited 05-03-2022 12:23 PM
I pay for Nest Aware. Some video events are recorded and I can view them as expected while some other video events are not viewable and show the error, "There was a problem connecting to the camera stream". There is audio, but no video. Is there any way to fix this? I have already tried factory resetting the doorbell.
05-10-2022 11:54 AM
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?
05-10-2022 12:19 PM
This issue has not been resolved and I still need assistance.
05-10-2022 01:34 PM
Restarting and factory resetting your Google Nest camera or doorbell will have different results:
Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.
Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.
You can find this information, plus additional information on this process here. Please let me know if you have further questions.
05-10-2022 02:05 PM
I have already attempted both of those solutions and they didn't work. Do you have other suggestions?
05-10-2022 03:32 PM
I would suggest you reach out to Support then. It could be just about anything regarding your wifi speeds, type of wifi, your wifi channels, etc. I have not yet been given an answer by Google myself, so contact Support for further assistance.
05-18-2022 08:11 PM
Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.
05-20-2022 08:17 AM
Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.