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Unable To See Cameras added by invited Household Manager

Jahsfinest
Community Member

I shared my household in the google home app and he added nest battery cameras and can only see the cameras on his phone but i cant see them when i open my app. Any ideas why

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@Jahsfinest 

Have you verified that this person is actually in your household (Settings | Household)? Are you and the other person accessing the same Google Nest "home" in the Google Home app? Are you on the same Wi-Fi network?

Jahsfinest
Community Member

I was able to figure it out. Although they were sharing my household, they were adding it to their account in google home. 

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

 

I appreciate the help, MplsCustomer.

 

Thanks,

Archie

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Brad.

 

Thanks,

Archie