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Nest cam outdoor

Kay40
Community Member

So my nest cam outdoor feed has recently started missing chunks of video throughout the day. This isn't normal and unsure why it's happening. I've taken cameras off app deleted it and started anew and yet still get "video not available check back later" what's the point of having if video isn't showing or holding? I have 5 cameras total and they all do same thing randomly not at same time. how do I get right especially if I'm paying for the subscription my wifi is good phone up to date computer access to acct as well and still same issue used google for 3 yrs now but getting worse experience on a regular nowmay be time to rethink security situation

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing! I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

 

Thanks,
Archie

aatienza
Community Specialist
Community Specialist

Hey Kay40,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie