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Unable to Setup Nest Camera on Macbook

yaya2022
Community Member

I'm having trouble setting up my Nest Indoor Camera. I've attempted to setup via the Nest App for iPhone and the app displayed an error and asked that I setup via computer. I attempted to setup via Macbook and received this notification, "Nest Cam Setup (Macintosh) needs to be updated. The developer of this app needs to update it to work with this version of MacOS. Contact the developer for more information." I do see the blue light turn on and stay on each time I've plugged it in. It's just not connecting to setup. My Macbook's software is updated, so is my iPhone. SOS!! I've attempted multiple times, restarted devices, and nothing is working. My Nest App already has other devices connected, so not sure why this camera isn't working.

10 REPLIES 10

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

yaya2022
Community Member

Hi Brad,

Thanks for reaching out. I do still need help. I haven’t had any success in setup. 

Thanks!

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

miray
Community Member

how does the reply help with setting up? we clearly need a new downloadable which is compatible with 64 bits MacBook, do you have any solution for that?

Brad
Community Specialist
Community Specialist

@miray

 

You would need to use a non-macbook to install the device if the apps are not working. 

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad