12-16-2022 04:06 PM
Hi I have a new Google Nest Cam and trying to set up but it doesn't recognise my WIFI
My WIFI is a mobile broadband router Netgar Nighthawk M6 with 5G connection
12-21-2022 10:03 AM
Thanks for posting here in the community. We appreciate you choosing our Nest Camera for your security. Let's go ahead and get the most out of your device. To confirm, what is the light status of your Nest Camera? How far is it from your WiFi router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
Give these steps a try:
Looking forward to your response.
12-28-2022 09:23 PM
12-31-2022 09:39 PM
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
01-01-2023 05:02 AM
Thanks for the replies. The issue was resolved after enabling 2.4Ghz on the router device 🙂
01-01-2023 05:03 AM
Update: the issue was resolved after enabling 2.4Ghz on the router device.
01-01-2023 02:09 PM
Sweet, sounds great! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Thanks for the help here, Emerson and Abi.