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Unable to factory reset

Gabe4
Community Member

Hi

My 4-day google nest doorbell (battery-powered) will not come online again after the internet was suspended for about 30 minutes. All other devices linked to my Google Home are up and running.  The device is fully charged. 

Similar to some other posts I've seen, I'm unable to factory reset my battery-powered doorbell. I trigger the reset cycle by pressing the button on the back of the unit with a paperclip, but holding for longer (up to 2 minutes) does not trigger the countdown or the factory reset.

How do I claim a replacement? 

For the avoidance of doubt, I have already troubleshot the below: 

  1. Locate the reset pinhole on the back of the doorbell.

     

     

    Tip: The reset pin on the Nest Doorbell (battery) is located below the USB port on the back of the doorbell.
  2. Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):
    • At 10 seconds, the status light will blink yellow four times, and you'll hear a countdown tone.
    • At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you'll hear a confirmation tone.
  3. Release the button. Your doorbell will restore to its factory settings.
  4. After the factory reset, your doorbell will appear as “Offline” in the app until you remove it.
  5. To remove it from the app, open the app, then tap Settings 
     

     

     

     

     Remove device 
     

     

     Confirm.
2 REPLIES 2

ReginaS
Community Specialist
Community Specialist

Hi Gabe4,
 

I know how it feels when something isn’t working the way it should, let’s get this resolved! Our team would like to take a closer look at your Google Nest Doorbell battery. Please fill out this form so we can help you further. Let us know once you're done.

 

Best regards,
Regina

EdmondB
Community Specialist
Community Specialist

Hey there, 

I wanted to follow up and see if you were able to fill out the form?. Let me know if you have additional questions.

Regards,
Edmond