Nest door bell green light doesn't stops blinking and not working

[JatinDhawan]

I have a nest doorbell that worked perfectly for few months. At a sudden moment the doorbell stopped working. Connection was lost and only the green light on top kept blinking. Please suggest what can be done. 

[EmersonB]

Hello JatinDhawan,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, which Nest Doorbell do you have? Were there any recent power or Wi-Fi outages in your area? How far is it from your Wi-Fi router? We recommend you to remove it from your app, reset it to the factory default and re-add it. Just a reminder, after the reset all of your event history will be deleted.

In case you have the Nest Doorbell (battery), here are the steps to reset it:

1. Locate the reset pinhole on the back of your Nest Doorbell.

• Tip: The reset pin on your Nest Doorbell (battery) is located below the USB port on the back of the doorbell.

       2. Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):

• At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
• At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.\

       3. Release the button. Your Nest Doorbell will restore to its factory settings.

       4. After the factory reset, your Nest Doorbell will appear as “Offline” in the app until you remove it.

       5. To remove it from the app, open the app, then tap Settings Remove device Confirm.

Regards,

Emerson