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Unable to link my Nest App with Google Home

SamGoria
Community Member

Hi All, 

since I migrated Nest account with google, any time I try to “Link” my Nest App in the Google Home App with ISO apple, it populate a sign in window. The problem with sign in window is with Nest Sign credentials (which is already migrated) 

it will give me error message invalid UserID/Password.

when I sign to Nest App, it let me a choice to sign in with credentials for Google or Nest. I chose google and it works just fine.

the main issue with Link it via google home app

can someone please help me?!!

 

thank you 

regards 

sam

3 REPLIES 3

YB
Community Member

I was having the same issue apparently is not way to link your old account after the migration to google. I called a number this morning and I end up hanging the phone. I think we lost our money.

SamGoria
Community Member

To resolve it should be very simple. Either redirect the URL to a page that provide an option to sign in with google or nest credentials. Or un-merge my account, so I can sign with my old Nest credentials.

 

SamGoria
Community Member

Anyone from Google support can help?