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Unable to remove bugged out camera

Jacketttt
Community Member

‎01-27-2025 08:29 PM

So I just got new wifi and was setting up my cameras once again when I was in the middle of setting up my front yard camera it bugged out and I had to force close my app and anytime I press on it, it just says it couldn't connect and I had to reset it to set up the camera once again but I cannot remove the bugged out one.

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kcruzgonzalez
Community Specialist
Community Specialist

‎01-31-2025 01:16 PM

Hi Jacketttt,

 

Thank you for posting in the community. I'm sorry that you're having troubles with your Google Nest Camera during the setup on the Google Home App. I understand how frustrating this can be. I'm here to help.

 Before I begin, I need to ask a few questions for further assistance:

  • On what platform are you having trouble? (Android or iPhone)

  • Could you tell me the exact model of the camera that's giving you trouble?

  • Are all your other cameras connecting and working correctly on the new Wi-Fi, or is the problem just with this one front yard camera?

  • Is your new Wi-Fi network using the same name (SSID) as your old one?

  • Do you know if your Wi-Fi network is using the 2.4GHz band, the 5GHz band, or both? Some cameras are only compatible with one or the other.

  • Have you tried restarting your Wi-Fi router?

  • Can you describe the exact steps you're taking to reset the camera?

Please keep me posted. I'll look forward to your response.

 

Regards,

Kevin

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