Unable to see wifi network in Google Home

[Angiebb313]

I'm trying to connect my Nest Doorbell to my wifi network, but when it's time so select the wifi, my network doesn't show up on the list. The device I'm using to set up the doorbell is connected to the network I'm trying to use so I don't understand why Google home doesn't see it. Also, I have other google devices on the same network I'm trying to link the doorbell too. I'm stuck, please help!

[b_a_m]

Are you using 5g? Is the Nest looking for 2.4G? If so, that's your problem...

[EmersonB]

Hi everyone,

@Angiebb313, thanks for posting here in the Community. To confirm, is this a newly installed Nest Doorbell? Do you have the wired or battery type Nest Doorbell? I would suggest you reset it to the factory default then try adding it again.

I appreciate the help, b_a_m.

Regards,

Emerson

[EmersonB]

Hello Angiebb313,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share the information I’m asking above. Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
 
Best,
Emerson

[EmersonB]

Hey Angiebb313,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson