Hi there,
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.
- Do you still need help with this issue? Or were you able to get it connected?
- Which mobile device are you using to get it set up? And if can only connect to the Google Home App as the new Nest Hello (battery) is not compatible with the Nest App.
- What other troubleshooting steps have you done thus far?
Please let me know if you need further assistance.
Best Regards,
Brad.
