Updated nest doorbell camera

[sprocopio229]

I updated from 1st gen Nest wired doorbell to 2nd gen and the chime connector wiring is different.   My indoor chime wont work now.  Doorbell camera itself has power and “rings” and records video. What am I missing?

[MplsCustomer]

@sprocopio229 

There are numerous customer reports of defective "chime pucks" for the 2nd Gen Google Nest Doorbell. Here is one thread:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/What-does-the-nest-doorbell-2md-gen-puc...

[janthadeus]

Hey sprocopio229,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help here, MplsCustomer and Brad.

Thanks,

JT

[Brad]

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Have you verified that the chime puck was installed correctly in your system? Is it reaching the power requirements? Please let me know. 

Best regards, 
Brad

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT