Upgrade to nest aware plus

[Whiter19]

I'm thinking of upgrading from Nest Aware to Nest Aware plus.

Currently only have 30 days of recording clips.

If I change to Nest Aware plus today, can I go back 60 days from today's date to retrieve video clips, or does the 60 days start from day 1 when you upgrade 

[MplsCustomer · Accepted solution]

@Whiter19 

When you upgrade from Nest Aware to Nest Aware Plus, the 30-day cap on your event history is changed to 60 days, but you can't immediately go back 60 days. The day following your change, you'll have 31 days of event history, and the day after 32 days, etc.

"If you have Nest Aware and upgrade to Nest Aware Plus, your 10 days of 24/7 history and 60 days of event video history will start when you purchase your new subscription."

https://support.google.com/googlenest/answer/9681538

[Whiter19]

Thank you