Video Doorbell Gen 2 (wired) install issues with iPhone- "Something's Wrong"

[mjsnyder23]

I recently got a Gen 2 Wired Nest Doorbell and have it set up just fine on my Google Pixel but am running into issues getting it set up on my wife's iPhone.  I've tried working through both the Nest App and Google Home app, reset PW's, hard reset the camera itself, but every time it leads me back to following the install prompts on the Google Home App for it to ultimately tell me "Something's Wrong". 

I can't imagine it's a WiFi issue considering my phone is working just fine, not sure if it's an iPhone/Google/Nest connectivity issue.

Any suggestions?

[MplsCustomer]

@mjsnyder23 

If you installed your 2nd Gen Google Nest Doorbell in the Google Home app (the only place where it can be installed) on your Google Account on your Google Pixel phone, you do NOT "install" the phone on your wife's iPhone.

Rather, in the Google Home app on your phone, go to Settings and, near the top of the screen next to the icon for your profile, click on the plus (+) icon and invite your wife to be a member of your Google Nest "household". She has to have a gmail account. Once she accepts the invitation and logs into the Google Home app with her gmail account, she will have complete access to all of the Google Nest devices on your account in the same Google Nest "household".

[mjsnyder23]

Ah, that worked. Thanks so much! 

[EmersonB]

Hi folks,

@mjsnyder23, thanks for reaching out here in the Community and for updating us with your concern. We're glad to know that it's working fine now. In case anything comes up, you know where to find us.

I appreciate the help, MplsCustomer.

Regards,
Emerson