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Video Event from 11 days ago - How to retrieve

Malangon
Community Member

I just set up these nest cameras and have not subscribed to Nest Aware yet.  I had an event on my property 11 days ago and was wondering if that is stored somewhere that I can retrieve it?  I don't mind subscribing if that video clip is available.

1 Recommended Answer

Cathal_S
Gold Product Expert
Gold Product Expert

Hi Malangon,

By law Google is only allowed to store your cameras events and video if you have a Nest aware subscription. Purchasing a subscription would not allow you access to footage before the subscription started.

Nest aware:

https://support.google.com/googlenest/answer/9233159 

 

Regards,
Cathal

View Recommended Answer in original post

7 REPLIES 7

Cathal_S
Gold Product Expert
Gold Product Expert

Hi Malangon,

By law Google is only allowed to store your cameras events and video if you have a Nest aware subscription. Purchasing a subscription would not allow you access to footage before the subscription started.

Nest aware:

https://support.google.com/googlenest/answer/9233159 

 

Regards,
Cathal

Malangon
Community Member

Thanks, that's what I was afraid of.

aatienza
Community Specialist
Community Specialist

Hey there,

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

 

I appreciate the help, Cathal_S.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

Malangon
Community Member

Yes, I have seen your responses.  From what I gather - the company and product team is not willing to provide anything above and beyond what is guaranteed by law or some contractual commitment.  Assuming I have that correct, this doesn't appear to be a product in which the vendor is willing to be a "partner" with their customers.  They are just willing to be a "supplier". 

aatienza
Community Specialist
Community Specialist

Hey there,

 

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Check out this link on how to file feedback.


Thanks,

Archie