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Doorbell is offline

PatrickL
Community Member

Ive had my Nest Doorbell for about 1 year and a half. It is offline for 2 days now. I tried to follow all the trouble shooting and do a Reset, but it doesn't do anything. I can't get the Doorbell to turn on. I even tried to charge it and nothing lights up and it does not charge either. Any ideas?

4 REPLIES 4

ARLISA1913
Community Member

I'm having the same issue. I tried from an ipad and my android phone to no avail. 😩

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. If you haven't yet tried, I would suggest that you attempt to factory reset it, which would also help. 


Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad