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Video history keeps auto deleting every few hours

Kaitlynxbennett
Community Member

I have a battery powered doorbell, and a floodlight with a camera in my backyard. They’ve both been set up for a few months and I haven’t had this issue, but I accidentally let my doorbell die all the way the other day. Once I charged it, all of my video history was wiped from both of my devices. I’m confused because if one of them devices was still working, it doesn’t seem like everything should have been wiped. I charged my doorbell, and hooked it back up, but ever since then, my video history has been auto deleting every couple of hours. I’m having trouble finding a setting through the google home app to fix this issue. Any ideas?

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Kaitlynxbennett 

Did you enroll in the 30-day free Nest Aware trial subscription? If you've had your cameras for a few months, it's probably expired if you had it. Do you have a paid Nest Aware subscription? If you do NOT have either, then, with the battery doorbell and floodlight camera, you get free event video history only for events occurring within the last 3 hours.

Charging your doorbell should have nothing to do with your video history.  If your video history is auto deleting every couple of hours, it sounds like you do not have a Nest Aware subscription.

See the help pages below for information about Nest Aware subscriptions:

https://support.google.com/googlenest/answer/9681538?hl=en

https://support.google.com/googlenest/answer/9233159?hl=en&co=GENIE.Platform%3DiOS

https://support.google.com/googlenest/answer/9546397?hl=en&co=GENIE.Platform%3DiOS&oco=0

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. Were you previously on a Nest Aware trial? If that ended, that could be why you have lost all of your saved history. I would suggest you look into your Nest Aware subscription further to see if that was the cause. Here is a great link on how nest aware works and how to subscribe. In addition, here is a link on how to manage your subscription. Thanks for your help, @MplsCustomer.

 

Best regards,

Brad

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you managed to see Brad's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie