Video history not playing

[FanilyGarcia]

Video history not playing. Detects a person or motion but video is frozen and won’t load. I already tried to reboot my wifi. No issues with my Internet. Please help! 

[Jdtkand4]

I am having the same issues...did anyone help you?

[Nikole00]

Same here 

[Brad]

Hey there,

I am glad to hear that you are interested in subscribing to Nest Aware! If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Please let me know if you need further assistance.

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Randyu]

I am having same problem

[Brad]

@Randyu

What troubleshooting steps have you taken?

Best regards,

Brad.

[Randyu]

I spent most of yesterday troubleshooting trough various recommendations of this and other help sites to no result.  This morning I went through my account and discovered that, for some reason, Google did not renew my subscription.  I setup and new subscription and I am back in business.  Issue is resolved.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[yoman]

I too am having the same issue. Both on my iPad and iPhone. The video will play recordings initially. Then freezes. If I exit from the app and try again, I get the same result.

I have tried to uninstall the app from both devices- reinstall - but still have the same issue.

This started within the last month (April 2022).

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.