Virgin media & Nest cams; unable to talk through cam.

[jparrie]

I have two remote cams in the UK, I am overseas.

At the property where the cams are, Virgin media have just swapped from using copper phone line, to fibre digital line. Since then I have been unable to talk through either cam. I can hear sound through the cams and vision is the same, but am unable to speak through them.

I have tried using a PC, android & iOS devices to talk through the cams with, the result is the same.

Is this just a coincidence or will the talk feature not work with a digital line? Or is there a current fault I am not aware of?

[EmersonB]

Hi jparrie,

Thanks for reaching out and bringing this issue to our attention. I know how confusing it is when you can't speak through your Nest cameras. Let's see what's going on. To confirm, is the camera in a case or housing? Has the camera suffered any drops or impacts? Do you have someone there who can physically check your Nest cameras? Hit this link to know more about the talk and listen feature.

Keep me posted.

Best,
Emerson

[jparrie]

No, not in a case or housing, they are fixed, one indoors, one outdoors, untouched. However...

I can now talk through the cams via an android or iOS device, but not my PC, which is what I would prefer.

[Brad]

@jparrie

Thank you for letting us know. It is possible that feature may not be available yet on the Google Home web app, but please share your feedback with us on the app and let us know.

Best regards,

Brad

[jparrie]

No, but it was on the nest web based browser site, for years. But now isn't working.

[janthadeus]

Hey jparrie,

I’m sorry if you’re having trouble accessing your cameras on the web app. May I know what error message you're getting when you’re trying to sign in on the web browser? What web browser are you using? Also, is your web browse up to date?

I appreciate the help here, Brad and Emerson.

Thanks,

JT

[jparrie]

Is this a game of Chinese whispers? If you read the OP you will see what the issue is. There is no "error message" and I am not having trouble accessing the cameras on the (Nest) web app. The OP outlines everything you need to know. My suggestion would be to read the OP every time if these forums are to be of any use to anyone.

[janthadeus]

Hi there,

Thanks for your patience. I'm sorry for the confusion here. Let's further check this — could you fill out this form and let us know once you're done?

Looking forward to your response.

Regards,

JT

[janthadeus]

Hey there,

We haven't received your form. Were you able to fill it out? Do you still need help?

Best,

JT

[aatienza]

Hello there,

Do you still need help with your device? If so, please fill out this form and let us know once you're done.

I appreciate the help, everyone.

Thanks,

Archie

[jparrie]

No, it's pointless.

[janthadeus]

Hey there,

I’m sorry for the delay. Don't give up on it yet — the reason we asked to fill out the form is to elevate this to our team. The reason this information is needed is in case our team needs to contact you directly, they have your details ready. 
 

Thanks for chiming in, Archie. 

Best,

JT

[janthadeus]

Hi there,

We haven't received your form. Were you able to fill it out? Do you still need help?

Thanks,

JT

[janthadeus]

Hello there,

I'm checking back in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.

Regards,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Best,

JT