no video history

[bluebell]

Hi,

Installed a nest cam last week, pain to get working but now have live feed.

Paid £100 for nest aware to be able to see 10 days history.

Worked for a while then stopped.

Checked google , which confirms my subscription.

Live feed still working so no problem with camera or wifi but history just gives that little blue rotating circle in middle of screen.

If not working soon will bin it and but a camera that workes,

Please can someone advise how to fix, or is it best in the bin,

Best,

John 

[MplsCustomer]

@bluebell 

Are you logging onto the Google Home app using same Google Account and accessing the same Google Nest "home/structure" shown on your subscription?

https://store.google.com/subscriptions

If you are, and if you have no Wi-Fi issues, you could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Jimmy_J]

Since your purchase is relatively recent, i would return it. My experience has been terrible with the google cameras.

[janthadeus]

Hi folks,

Checking in — I just wanted to check if you’ve seen MplsCustomer’s response. Let me know if there’s anything else.

I appreciate the help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey bluebell,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT