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Visitor announcements not working, no option available

Nomi1978
Community Member

I have the best hello doorbell and a Google display. I want to get the visitor announcements to work and have followed the instructions. When I launch the home app and go to my doorbell and settings I do not see an option to enable visitor announcements. Is this not available on Canada or am I missing something?

13 REPLIES 13

MplsCustomer
Bronze
Bronze

@Nomi1978 

If you have the Google Nest Hello Doorbell, you can view its camera in the Google Home app, but configuration and notifications are done in the Google Nest app.

If you have the Google Nest Doorbell (Battery), you should see a "Visitor announcements" option under the doorbell's settings in the Google Home app.

prw9913
Community Member

I also do NOT have the "Visitor announcements" option under the doorbell's settings.  

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Here is a great article that goes over how to enable Visitor Announcements and some other helpful information. 


Best Regards, 
Brad

prw9913
Community Member

Ok as mentioned step #4 Turn Visitor announcements on or off.  

DOES NOT EXIST.

Continuing to send the instructions with the same information is not helpful.

Brad
Community Specialist
Community Specialist

@prw9913

 

If you are missing that step, then I would suggest you contact Support for further assistance.

 

Best regards,

Brad

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

Nomi1978
Community Member

I have the visitor notifications turned on in the nest app but still not getting any named notifications on my google assistant device

Brad
Community Specialist
Community Specialist

@Nomi1978

 

If that is the case, I would suggest that you contact Support so they can get this issue escalated further so we can find a solution for you. 

 

Best regards,

Brad

Nomi1978
Community Member

Is there a number to call or do I chat online?

Brad
Community Specialist
Community Specialist

@Nomi1978

 

Fill in the issue, and skip step 2 if you do not want to look through articles and the options are there to chat or call.

 

Best regards,

Brad

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @Brad. Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve