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Warranty claim for Doorbell but Google not responding

LCBNE
Community Member

Does Google ever actually reply to warranty claims from their web page? I have submitted the same claim for a Doorbell (Battery) twice in the last four weeks and have heard nothing back. It has blurry vision and it looks like some of the sealing has come adrift. I was not given any ID or claim number and have no idea if it was even registered. How long do they take to get back to you or do they hope you just give up?

4 REPLIES 4

Lance_L
Community Specialist
Community Specialist

Hello LCBNE,

 

Thanks for posting in our Community. I’m sorry you're having trouble with this. I’d like to dig deeper into this issue. Please fill out this form with all the needed information, then let me know once you're done.

 

Keep me posted.

 

Best,

Lance

Moved:

Muddi
Community Specialist
Community Specialist

LCBNE
Community Member

Lance I have just filled in the form. 

Lance_L
Community Specialist
Community Specialist

Hi LCBNE,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

 

Regards,

Lance