What type of police report is needed to have a stolen doorbell replaced?

[jamiebull1]

I'm having trouble having a stolen Nest Doorbell replaced due to some issue with the police report I've sent along with my claim. Google Nest aren't able to tell me what kind of report I need to request, only that what I've provided is wrong. Hoping there's some expert out there who can help! 

I'm in London, UK so the local police are the London Met. 

[EmptyNester]

I'm an end user here in the US.  let me see if I can escalate this and get you some help.  

[EmersonB]

Hi everyone,

@jamiebull1, we appreciate your patience regarding this. Please keep an eye on your email from time to time as our support team will ask you necessary information for your concern.

I appreciate the assistance, EmptyNester.

Regards,
Emerson