Why does my Nest Outdoor Cam no longer detect animals like deer

[JohnF]

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Original poster: User 7166923529727002982 

The Nest outdoor cams seems to be useless for detecting animals lately.  It used to detect lots of deer and animals in my backyard but now I find them in my stream later which no detection event.  People work fine.  Did you over optimize?  I have samples I can provide but no one to send them to.

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far?

• Have you tried to restart your camera?

Please let me know if you need further assistance. 

Best Regards,

Brad.

[gacald]

Still need help

[thehof80]

I have the same problem, I unfortunately have rats taking up residence in my crawl space which can access the a garage somehow.  I have a nest cam purchased in Marc 2021, useable in the nest app, which reliably detects their motion.  I bought 2 more nest cams this July to help get more views, yet these cams don’t detect the motion from the rats at all, I need to guestimate the time stamp from what the older camera detected and browse the timeline to find the problem.  It’s not a hard computer science problem, everything in the garage is motionless but the rats.  Please fix this ASAP.

[janthadeus]

Hi thehof80,

I'm sorry to hear that. Let's get this sorted — a few questions: when did you first notice the issue? Have you checked your Nest app settings for the camera notifications if they're on? Do you have an Android or iPhone? Also, have you tried checking it on another device to see if it has the same issue?

Give these steps a try:

1. Turn off all notification settings in the Home app or Nest app and double check if the Web app has the same settings.
2. Sign out of the Nest account on all devices it's signed into, including computers.
   • iOS
     1. Delete the app.
     2. Restart the phone.
     3. Reinstall app.
   • Android
     1. Clear the app's cache.
     2. Restart the phone.
     3. Reinstall app.

• Background app refresh is on.
• Do Not Disturb is off.
• The app and phone OS are up-to-date.

          3. Sign in and turn all notification settings back on. If needed, double check if the Nest web app has the same settings.

If you’re an iPhone user go to the device’s Settings.

1. Look for the Home app or Nest app.
2. Select Notifications.
3. Ensure that the toggle is on.

If you’re using an Android phone go to the device’s Settings.

1. Select Apps and notifications.
2. Select all apps.
3. Locate the Home app or Nest app.
4. Select Notifications.
5. Ensure that the toggle is on.

Let me know how it goes.

Thanks, 

JT

[janthadeus]

Hi thehof80,

Checking in to make sure that you've seen our response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards, 

JT