Why is my front door Camera saying idle

[Shyne1]

My notifications are on but the front doorbell camera isn't picking up movement  and when I open the app the doorbell camera says camera idle the I got to press live video why all of sudden I stopped  getting  notifications of movement

[MplsCustomer]

@Shyne1 

The normal operating mode for the Google Nest Doorbell (Battery) and the Google Nest Camera (Battery) when not plugged in is "Idle" mode because they are on battery power. If we unplug our Google Nest Camera (Battery), it goes into "Idle" mode and is slow to detect events; when ours is unplugged I can walking front of the camera and it won't detect a "Person" or "Motion".

[Shyne1]

How can I get the camera to detect motion

[MplsCustomer]

@Shyne1 

If your doorbell's camera is not detecting any events at all, perhaps you should contact Google Nest Support.  They may ask you to do a reset and/or a factory reset.

https://support.google.com/googlenest/gethelp

[janthadeus]

Hey there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Thanks for the help here, MplsCustomer and Emerson.

Best,

JT

[EmersonB]

Hi folks,

@Shyne1 thanks for reaching out and sorry to hear if you've had to deal with this. Let's check our options for this concern. A few questions: Is your doorbell in the Home app or Nest app? Is the Airplane or Do Not Disturb mode turned off or on? Did the customer try to use a different mobile device?

Try these steps:

• Try turning off and on your notifications.
• Restart the Nest doorbell.
• Reset it to the factory default and re-add it to the app. Hit this link for the steps.

Looking forward to your reply.

@MplsCustomer appreciate your response.

Thanks,
Emerson

[EmersonB]

Hi Shyne1,

I just wanted to follow up and see if the steps above work? Let me know if you have any additional questions from here.

Thanks,
Emerson